Terms of service

Welcome to Lovynox! By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase.

1. Order Processing and Delivery

  • Order processing: Orders are processed within 1 to 3 business days from the time of purchase. Our cut-off time is 7:00 PM (CET).
  • Delivery time: After processing, orders are shipped within 5 to 8 business days. The total estimated delivery time is 6 to 11 business days.
  • Shipping method: We offer Free Shipping on all orders.
  • Shipping cut-off: Orders placed after 7:00 PM (CET) will be processed the next business day.

2. Returns and Exchanges

  • Return policy: We accept returns within 90 days of receipt. To be eligible for a return, the item must be unused, unopened, and with all original tags intact.
  • Return shipping costs: If the customer placed an incorrect order or selected the wrong size, the return shipping cost will be the customer's responsibility. We recommend using a tracked shipping service.
  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original payment method.

3. Payment and Pricing

  • Payment methods: We accept major credit cards and other payment methods indicated on the checkout page.
  • Pricing: All prices listed on our website are in local currency. We reserve the right to change prices at any time without prior notice.

4. Privacy and Security Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

5. Customer Responsibilities

  • You are responsible for providing accurate shipping information at checkout. We are not responsible for delays or errors caused by incorrect shipping details.
  • By placing an order on our website, you agree to comply with all applicable local, state, and federal laws.

6. Limitation of Liability Lovynox is not responsible for any damages or losses arising from the use of our products, website, or services. Our liability is limited to the amount paid for the product.

7. Modifications to Terms We reserve the right to modify or update these terms and conditions at any time. Any changes will be posted on this page with the corresponding update date.

8. Contact Information If you have any questions about these Terms of Service, please contact us at:

  • Email: info@try-lovynox.com
  • Business hours: Monday - Friday: 09:00 - 17:00
  • Customer service: Monday to Saturday: 09:30 to 19:00

We are available within a few hours and guarantee a response in less than 24 hours.

Thank you for choosing Lovynox!